CONTACT US
If you would like to contact The Wedding Community, please do so at the relevant email address.
General Enquiries and Messages
sales@theweddingcommunity.com
(Information on the features and rates for advertising in The Wedding Community directory can be found at www.theweddingcommunity.com/advertise.php)
support@theweddingcommunity.com
(Please include as much detail as possible including your username, login email address and a description of the problem you are experiencing. You DO NOT need to supply your password).
Before you contact support, please see if there is a solution/answer to your query in the Frequently Asked Questions section below.
Current Support Issues
There are currently no reported technical problems.
Planning Tools
If you are having trouble using any of the planning tools on your profile, you can download the planning tool instructions by clicking the link that is at the bottom of this page.
FREQUENTLY ASKED QUESTIONS
Log In
Q. Why can't I log in to my account?
A. Check that you have entered your email address (NOT YOUR USER NAME) and password you provided on registration or retrieving your password if you have forgotten it (see below). If you still cannot log in then it is possible that your email address was incorrectly entered on registration. If you believe this to be the case then please email our support team who will change your email address for you.
Q. What do I do if I have forgotten my password?
A. You can retrieve your password by clicking on the "Forgotten Password?" link that is in the top right hand corner of the login panel on every page of www.theweddingcommunity.com. Enter your email address on the "Lost Password" page that appears and your password will be emailed to you.
RSVP
Q. I have been invited to a wedding and have been asked to RSVP via The Wedding Community. How do I send an RSVP?
A. You need to type the URL of the wedding website created by the couple into the address bar on your internet broswer. The url will be something like www.theweddingcommunity.com/mysite/123. Once on their wedding website you need to click on R.S.V.P on the left hand side and enter your details as applicable then click submit.
Planning Tools
My Photos
Q. Why can't I upload a photo?
A. Check that the file size of your photo is less than 10Mb, you picture is JPG or JPEG format and that the dimensions are less than 640 x 480 pixels.
Scrapbook
Q. Why do some of the items I have added to my scrapbook no longer appear?
A. If the item was uploaded to the website by a user who no longer has a profile on www.theweddingcommunity.com then the item would have been removed from the website when their profile was removed. Articles, suppliers or venues that are added to scrapbooks will also no longer appear if they are no longer on the website.
Guest List
Q. How do I delete a guest from my guest list?
A. Guests cannot be deleted from your guest list. You can edit their name to a different guests name or if you wish to remove them from your table plan set them as not attending.
Table Planner
Q. Why are the guests in my guest list not appearing on my table plan?
A. In order for your guests to appear on your table plan they must be marked in your guest list as both "Invited" and "Attending" and must not be marked as "Evening Only".
Q. Why is the table plan not saving my changes? It is still displaying an old version.
A. On some web browsers there may be a need to clear your cache and cookies to remove old versions of the Table Plan that are stored on your computer. You can find instructions on how to do this on the internet or by contacting out support team. We are intending to realease a new version of the Table Plan tool that will address this issue and prevent it from happening.
My Wedding Website
Q. I set up my wedding website but when I type in my URL to view it the page is blank. Why is this?
A. If you navigate from the pages during the set up of your "My Wedding Website" using the back buttons on your internet browser then your template and colour settings may be lost. Always ensure that you navigate using the tabs and buttons on the website. If you go back to your "My Wedding Website" tool on your profile and set a new template and colour you should be able to see your website when you go to the URL.
Q. Can you help me to set up my wedding website?
A. You can download instructions on how to build your website by clicking on the link that is in the top right corner on the first page of the "My Wedding Website" set up tool.
My Profile
Q. How do I delete my profile?
A. If you no longer wish to have a profile on www.theweddingcommunity.com then please send an email to support@theweddingcommunity.com from the email address used to set up your account, requesting that your account is deleted. Once accounts have been deleted they cannot be reactivated and any content such as photos and videos uploaded by the user will also be removed from the website.
PLANNING TOOL INSTRUCTIONS
