If you are experiencing problems with any part of the site, please see if there is a solution/answer in the Frequently Asked Questions section below, or if the problem you are experiencing is a 'Current Support Issue' we are aware of, before you contact our support team.
To report a technical problem with the site please email: firstname.lastname@example.org
(Please include as much detail as possible including your username, login email address and a description of the problem you are experiencing. You DO NOT need to supply your password).
Current Support Issues
No reported problems.
If you are having trouble using any of the planning tools on your profile, you can download the planning tool instructions by clicking the link below.
Frequently Asked Questions
Q. Why can't I log in to my account?
A. Check that you have entered your email address (NOT YOUR USER NAME) and password you provided on registration. It may be that you mis typed your password during the registration process, and if so you can reset your password. If you still cannot log in then it is possible that your email address was incorrectly entered on registration. If you believe this to be the case then please email our support team who will change your email address for you.
Q. What do I do if I have forgotten my password?
A. You can reset your password by clicking on the "Forgotten Password?" link that is in the top right hand corner of the login panel on every page of www.theweddingcommunity.com. Enter your email address on the "Lost Password" page that appears and an email will be sent to you to reset your password.
Q. I have been invited to a wedding and have been asked to RSVP via The Wedding Community. How do I send an RSVP?
A. You need to type the URL of the wedding website created by the couple into the address bar on your internet broswer - the url will be something like www.theweddingcommunity.com/mysite/123. Once on their wedding website you need to click on R.S.V.P on the left hand side and enter your details as applicable then click submit.
Q. Why can't I see any boxes for a guest to enter their name or a submit button on the RSVP page on my website?
A. If you are logged in when you go to your wedding website (i.e. it is the website you created and you are logged in to your profile on The Wedding Community) then you will not be able to submit an RSVP as you are the site administrator. If you log out and then visit your website you should then see the boxes your guests use to enter their names and the submit button.
Q. Why can't I upload a photo?
A. Check that the file size of your photo is less than 10Mb and your picture is JPG/JPEG or PNG format.
Q. Why do some of the items I have added to my scrapbook no longer appear?
A. If the item was uploaded to the website by a user who no longer has a profile on www.theweddingcommunity.com then the item would have been removed from the website when their profile was removed. Articles, suppliers or venues that are added to scrapbooks will also no longer appear if they are no longer on the website.
Q. How do I delete a guest from my guest list?
A. Guests cannot be deleted from your guest list. You can edit their name to a different guest's name or if you wish to remove them from your table plan set them as not attending.
Q. Why are the guests in my guest list not appearing on my table plan?
A. In order for your guests to appear on your table plan they must be marked in your guest list as both "Invited" and "Attending" and must not be marked as "Evening Only".
Q. Why is the table plan not saving my changes? It is still displaying an old version.
A. On some web browsers there may be a need to clear your cache and cookies to remove old versions of the Table Plan that are stored on your computer. You can find instructions on how to do this by searching online or by contacting our support team. When emailing please state which internet browser (Intenet Explorer, Firefox, Google Chrome etc) you are using. We are looking to realease a new version of the Table Plan tool that will address this issue.
My Wedding Website
Q. I set up my wedding website but when I type in my URL to view it the page is blank. Why is this?
A. If you navigate away from the set up pages of your "My Wedding Website" using the back buttons on your internet browser then your template and colour settings may be lost. Always ensure that you navigate using the tabs and buttons on the website pages. If you go back to your "My Wedding Website" tool on your profile and set a new template and colour you should be able to see your website when you go to the URL.
Q. Can you help me to set up my wedding website?
A. You can download instructions on how to build your website here:
- For profiles created before 23/05/2014: Download My Wedding Website Instructions
- For profiles created on or after 23/05/2014: Download My Wedding Website Instructions V2
PLEASE NOTE: On some browsers instructions may not automatically open so be sure to check your downloads folder for the pdf file. If you are still having problems setting up your website then please contact our support team.
Q. How do I delete my profile?
A. If you no longer wish to have a profile on www.theweddingcommunity.com then please send an email to email@example.com from the email address used to set up your account, requesting that your account is deleted. Once accounts have been deleted they cannot be reactivated, and any content such as photos and videos uploaded by the user will also be removed from the website.